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Return and Exchange Policy

You can return your item(s) within 30 days of your delivery with the following conditions;

  • Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
  • You must return the item in its original box with all accessories and parts included.
  • It's customer's obligation to pay for all return shipment and delivery expenses.
  • All return items are subject to inspection against any damages -including shipping damages- and approval upon arrival at the return warehouse.
  • All return items are subject to 15% restocking fee which will be deducted from customer's refund. We also do not refund the original shipping and handling (including inside delivery and assembly fee) that you may have paid on the order.
  • Return policy applies the same to all exchange requests.

 

HOW TO RETURN YOUR ORDER?

In order to return your product; please contact us at support@cressina.com. If you are contacting us within 30 days of your delivery and your item is not tagged as "Non-Returnable" then we will provide you an email with further instructions and return address.

RETURN EXCEPTIONS

  • Merchandise that has been damaged, used, worn, washed, or altered,
  • Products with missing original box, parts or accessories,
  • Clearance items,
  • Custom / special ordered products,
  • Products which are marked as "Non-Returnable" (clearly indicated on the sale page before placing your order),
    will not be accepted for return.