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Frequently Asked Questions

What is your delivery lead time?
What if I have a specific time I need the order delivered by?
What is your return policy?
Do you have all products in stock?
What if I receive a damaged or defective item?
My furniture is missing a piece/hardware, how can I get it?
What if I couldn’t figure out how to assemble my order?
Where can I see and try your products?
Can I order fabric / material samples?
Can I order spare part of my product?
What are the Shipping Options? Who will deliver my order?
How secure is my information?
Will I be charged for sales tax?

 

What is your delivery lead time?

Most furniture orders for in-stock items shipping via Free Shipping will leave our warehouses within 1-3 business day(s). Exact delivery times are dependent on your location or the carrier companies over which we have no direct control. We will send you an e-mail notification once your order has been shipped and if a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

 

What if I have a specific time I need the order delivered by?

All you need to do is put a note including the exact delivery date you wanted at the checkout. We will be happy to hold your order till you want it to be delivered.

 

What is your return policy?

We offer a 30-day return policy on almost all of our products with a restocking fee of 30% which will be deducted from your original purchase amount. If the goods are faulty, we will meet our obligations under the applicable laws. Your item must be in original-unused condition and in its original box with all accessories included to be returned, unless there is a manufacturer defect. Merchandise that has been damaged, worn, used, washed, or altered will not be accepted for return or exchange. Please visit our Terms and Conditions page for more details.

 

Do you have all products in stock?

We check our inventory daily and try to update our products with the most accurate stock information, but please contact us at contact@cressina.com if you want to confirm stock on any of the items before you purchase.

 

What if I receive a damaged or defective item?

If you receive an item that is defective or damaged, please contact us within 3 business days of receiving the order and we will work to correct the problem. It would be great help if you e-mail us the pictures of damaged or defective item in order us to ship the replacement product immediately to you.

If you requested inside delivery and/or installation services, please make sure to fully inspect all merchandise when it arrives, before signing any papers and before the trucking/delivery company leaves. It is important that any damage be noted on the delivery ticket/bill of lading before you sign for receipt of goods.

 

My furniture is missing a piece/hardware, how can I get it?

If you purchased your product from us and it is missing a part, please notify us immediately at contact@cressina.com so we can get the part to you as quickly as possible.

 

What if I couldn’t figure out how to assemble my order?

We will be happy to help you by sending detailed pictures, diagrams or videos of how to assemble your product.

 

Where can I see and try your products?

We can arrange a visit to our manufacturer’s showroom floor for sohoConcept products if you are in or nearby Orange County - Los Angeles or New York City – New Jersey area. For scheduling your visit please send us a message including the product you are interested in at contact@cressina.com.

 

Can I order fabric / material samples?

Yes, please contact us by using the Contact Us Form on our web site or send us an email at contact@cressina.com including the list of colors and material samples you are interested. All listed samples are free and we provide free shipping on your sample orders.

 

Can I order spare part of my product?

Our manufacturers carry spare parts for most of the active products however we may not be able to provide parts for discontinued products. You can inquiry/order spare part of your product if it is still in our line by contacting us at contact@cressina.com

 

What are the Shipping Options? Who will deliver my order?

Smaller items will ship via FedEx, and larger items or large quantity orders will be delivered via DHL or White Glove Delivery service when requested. For all DHL and White Glove Deliveries, you will be called by Carrier Company a few days prior to delivery to schedule an appropriate day and time for your delivery.

 

How secure is my information?

We take industry standard precautions to maintain the security of any information obtained from and about you. We provide you with a secure web page through which to submit your billing information when you join the membership portion of our web site. We maintain your personally identifiable information in a reasonably secure manner including storing such information behind firewalls.

We do not and will not sell disclose or share any of your personal information with any company individual or entity ever! Credit card information is transferred electronically. When purchasing products on our web site, any information you provide will be transferred using a 2048 bit Secure Socket Layer (SSL) and all credit card information is encrypted from the instant it is received, then automatically deleted to ensure no one has access to your information.

 

Will I be charged for sales tax?

We are required by California Law to charge 8% sales tax on all CA state shipping orders. We do not charge sales tax for any of other states.