Aria Wood Stool by sohoConcept

Have a question?

Here we gathered the most frequently asked questions about this product and our answers to them. If you can't find the answer you are looking for, please use the form below and submit your question.

• Is this item in stock?

  A: We have certain colors available for quick ship in the US. However colors which are marked as "Special Order" are available through special order only. We highly encourage our customers to contact us first to confirm the availability of a particular color before placing an order.

• Do you provide trade / business discount on this item?

  A: Yes! We love collaborating with interior designers, architects and developers on commercial and residential projects. To get a trade discount please click on the "Get Special Price" button above and submit a quote request. One of our team will be sending you an electronic invoice, including your custom price, product availability and payment terms, in the email as quickly as possible.

• Is there any discount or coupon code for this product?

  A: Yes! This item qualifies for 10% discount with the coupon code CRS10 if your total amount is $500 or more.

• What is the difference between Walnut Beech Wood and American Walnut Wood?

  A: American Walnut Wood is made out of walnut tree and presents its original color. Walnut stained beech wood is made out of beech tree and stained (through special painting process) in walnut color. Both woods share similar qualities in terms of durability and strength. The wood patterns are more distinctive and visible on walnut wood.

• What is the difference between PU and PPM Leatherette?

  A: Both PU and PPM leatherette are faux/eco leathers made of Polyurethane. PPM stands for Polyurethane-Polyester Microfiber is a newer upholstery material that has more advanced features over traditional faux leather including longer durability and flexibility. While both materials are perfect for residential use, we recommend PPM Leatherette especially for commercial, high traffic applications.

• What is Camira?

  A: Camira is a highly reputable British upholstery fabric manufacturer. sohoConcept chooses Camira for its upholstery products due to their highest quality material, excellent craftsmanship and longer warranties which cover both commercial and residential applications. Camira fabrics are also tested and certified for all current regulations in EU and US.

• How accurate are the colors/images shown on your website?

  A: When it comes to product shots, we strive to take photos that are as representative of the actual color as possible. However, there are a number of variables involved when it comes to true color representation, including lighting, camera used, camera settings, the color being photographed, etc. Furthermore, the color you see on your computer screen can vary depending on your monitor settings or the monitor itself. We strongly suggest that you order sample(s) to see the fabric/material colors first hand BEFORE ordering.

• If I want to order the same product after a certain time period, would there be any difference in terms of material or color tone?

  A: It is possible that there may be slight changes in the tone of the colors especially for natural elements like wood. If you would like to order the same product after a while, please contact us before you place an order.

• Does this item require assembly?

  A: Yes this item requires a light assembly. The base and seat parts ship in separate boxes.

• How long does it take to receive my order?

  A: For in stock items shipping and pick up occurs in 3-7 business days. The delivery time depends on your shipping address and product availability. We provide the tracking information once your order leaves the warehouse.

• How long does it take to receive a special order?

  A: The estimated time of arrival of a special order at the warehouse is 14-16 Weeks. We ship your item(s) immediately upon arrival and update the tracking information on your order.

• What if I have a specific time I need the order delivered by?

  A: Just let us know the delivery date you wanted. We would be happy to hold your order until you want it to be delivered.

• What if I receive a damaged or defective item?

  A: If you receive an item that is defective or damaged, please contact us within 48 hours of receiving the order and we will immediately take actions to correct the problem. It would be great help if you e-mail us the pictures of damaged or defective item in order us to ship the correct replacement product/part to you.

• How long is the warranty on this product?

  A: All sohoConcept items come with 1-year manufacturer's warranty against any defects. The warranty period starts from the date of your actual delivery. Your upholstery material may have an extended warranty provided by the fabric manufacturer.

• Can I order fabric / material samples?

  A: Yes, we are more than happy to send you swatch samples up to 5 colors! Please contact us with your address, phone number and the list of colors you want to see and we'll mail them to you as quickly as possible.

• What if my furniture is missing a piece/hardware, how can I get it?

  A: It is highly unlikely but if you receive your order and it is missing a part, please notify us immediately so we can get the part to you as quickly as possible.

• Do you have any physical store/showroom to see this product?

  A: No, we are an online only store.

• Do I require to submit full payment of a special order in advance?

  A: We require of full amount to be paid as deposit for any special order less than $5000 in total. For special orders $5000 or more we require to charge at least 50% non-refundable deposit at the time of purchasing. 50% balance will due when your order arrives at the warehouse.

• What type of payments do you accept?

  A: We accept check, money order, all major credit cards (VISA, MasterCard, American Express, Discover), and PayPal.

• Do you ship this item to Canada?

  A: Yes! We do ship this item to Canada. Please contact us before placing your order to confirm the availability in Canada warehouse.

• Do you have a take-away service for old furniture?

  A: At this time, we do not pick up and take back used furniture. Customers must move/remove their existing furniture in order prepare for delivery and installation.

• Do you recommend scotchguarding?

  A: No. Most fabrics in the sohoConcept Collection are stain resistant and therefore do not require a protective coating (i.e. Scotchguarding). In some instances, applying such a coating can affect the appearance and/or "nap" of the fabric. Applying such a coating may also void the fabric warranty. Should you decide to have a protective coating applied, there are third party companies that offer this service who then offer their own warranty on the fabric.